Active Participation

As we strive to provide innovative and interactive teaching that is in compliance with state standards, we feel that your full participation and attendance is vital. Trainees that arrive or attempt to access a webinar 30 minutes or more after class starts will not be able to participate in that scheduled class. You will be able to attend a class of the same credit hours at another time depending on space availability. Trainees should not leave early except in emergencies. If you have to leave more than 15 minutes early, you will have to take the class over. Any emergencies should be discussed with someone from our office or by informing your Instructor immediately. 
*All CPR & First Aid participants must be on time to receive full credit for the course. Sessions begin at 9a.

 

Refund

All training, consultations, or mentoring sessions are non-refundable, unless the training was canceled by Elite Educational Enterprises or if we have technical problems through our online learning management system; however, you can receive a credit to reschedule your class or meeting (please review the Reschedule policy). Once services are rendered there will be no credits or refunds processed.

 

Reschedule Policy
In an event that you need to reschedule, we ask that you contact us at least 24 hours prior to the registered training session or consultation meeting. You will have at least 30 days to reschedule your training.

 

Non-Attendance & Cancellation
If you are not in attendance on the day of the training and have not adhered to the Reschedule Policy, then you have forfeited your training tuition or consulting fees. 

 

Group Training

All Group Trainings and Teacher In-Service Training must pay a $50.00 deposit to lock in the date. The group training remaining balance must be paid 24 hours prior to the training date, via invoice (credit card). If you are mailing a check or money order to our office, we ask that you issue payment at least one week prior to the date of your scheduled training. If the balance is not paid in full the day before we render services, Elite Educational Enterprises reserves the right to cancel your group training and reschedule you to another date according to our availability. 

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Check Cashing & ECheck

CHECK CASHING & ECHECK POLICY
Our check cashing policy states that once Elite Educational Enterprises, LLC receives a student's payment in the mail, we allow five business days for the check to clear the bank before the student is officially registered for the course.

Students should send their check payment for the exact amount payable to Elite Educational Enterprises, LLC at 7207 Regency Blvd #260-17 Houston, Texas 77036. Please indicate what course the payment is for and the user account information.
 

Shipping

All shipping is done on THURSDAYS of each week. (You also have the option of local pickup if specified)
We use USPS for mailings. Please allow 3-5 business days to receive your order and/or product. If the allotted time has passed, please contact the main office at 713-661-3133​ or admin@eliteresultsnow.com

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Online Learning

We reserve the right to refuse a student credit if it is believed and proven by the online instructor that the student did not complete his/her own work. While it is acceptable for students to discuss the course content materials in teams or groups, the quizzes and activities are designed to be completed on an INDIVIDUAL basis, sharing the student’s unique thoughts and experiences. The purpose of the course activities is to demonstrate to the instructor that the student understands the material and has applied the concepts to their own professional practice. Even if students are enrolled in the same course and work together in the same childcare facility, training experience reveals that each student will have different learning experiences than their peers. Elite Educational Enterprises, LLC will not grant credit if it is clear that the student did not complete the required work individually.

If Elite Educational Enterprises, LLC believes that a student did not complete the learning activities on their own, or a student submitted similar or identical answers as another student, we will request that the student’s activity responses be resubmitted to demonstrate individual learning. In the resubmission, the student must provide new, individualized answers. If the student resubmits satisfactory answers, credit will be awarded for the course.

ONLINE COURSES GRADING POLICY
Courses will be graded by the instructor within one business day of your submission, excluding holidays. If a student is missing quizzes and/or activities are required to resubmit an activity, the one business day window will be reapplied. 

Please check the list to see which days are considered holidays.

• New Year’s Day (Jan. 1)

• Martin Luther King, Jr. Day

• President’s Day

• Memorial Day

• Independence Day (July 4th)

• Labor Day

• Veteran’s Day

• Thanksgiving and the day after Thanksgiving

• Christmas Day

 

Online Testing
All online students will have access to retake any assessments until he/she passes. If you've attempted more than 3 times, please contact us in the main office at 713-661-3133 or admin@eliteresultsnow.com

 

Online Ethics
All Online Students Must Sign an "Elite Online Ethnic Conduct Statement" before signing up for a training. 
 

Payment Processing

Online Payments

You can shop at www.eliteresultsnow.com with confidence. We have partnered with AUTHORIZE.NET, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

ACCEPTABLE METHODS OF PAYMENT
MONEY ORDER, CHECK, DEBIT/CREDIT CARD
We accept Visa, MasterCard, American Express, Discover, Diners Club & JCB