WE VALUE OUR CUSTOMERS!
Individuals and companies must understand that all consulting ADVICE and professional services are not designed for, nor should be relied upon, as a source of legal guidance, or as a final authority with respect to any particular circumstance. Owners and management must seek competent, legal advice for all services. While we have been diligent in our efforts to provide comprehensive and accurate regulatory consultations; Elite Educational Enterprises, LLC shall not be responsible for errors or inaccuracies.
As we strive to provide innovative and interactive teaching that is in compliance with state standards, we feel that your full participation and attendance is vital. Trainees that arrive 30 minutes or more after class starts will not be able to participate in that scheduled class. You will be able to attend a class of the same credit hours at another time depending on space availability. Trainees should not leave early except in emergencies. If you have to leave more than 15 minutes early, you will have to take the class over.
*All CPR & First Aid participants must be on time to receive full credit for the course.
All Child Care, Group, Online Training or Consultations are non-refundable, unless the training was canceled by Elite Educational Enterprises or if we have technical problems through our Online Learning Management System; However, you can receive a credit to reschedule your class or meeting (please review the Reschedule policy). Once services are rendered there will be no credits or refunds processed.
In an event that you need to reschedule, we ask that you contact us at least 24 hours prior to the registered training session or consultation meeting. You will have at least 30 days to reschedule your training.
Non-Attendance & Cancellation
If you are not in attendance on the day of the training and have not adhered to the Reschedule Policy, then you have forfeited your training tuition or consulting fees.
All Group Trainings and Teacher In-Service Training must pay a $50.00 deposit to lock in the date. The group training remaining balance will need to be paid prior to the training via invoice (credit card), mailed a check or money order. If the balance is not paid in full the day before we render services. By accepting our terms and conditions, you are authorizing Elite Educational Enterprises to collect the group training balance from your credit card on file (only if the payment is not received by the date of the training).
All instructor-led and blended learning onsite credential course participants will have an opportunity to register for the Director Credential Program and CDA Credential Program Training with a deposit. The deposit secures the participant's placement in the credential programs. The remaining balance is due by the first day of class. By accepting our terms and conditions, you are authorizing Elite Educational Enterprises to collect the balance from your credit card on file (only if the payment is not received by the date of the training).
Check Cashing & ECheck
CHECK CASHING & ECHECK POLICY
Our check cashing policy states that once Elite Educational Enterprises, LLC receives a student's payment in the mail, we allow five business days for the check to clear the bank before the student is officially registered for the course.
Students should send their check payment for the exact amount payable to Elite Educational Enterprises, LLC at 2646 South Loop West Suite 205 Houston, Texas 77054. Please indicate what course the payment is for and the user account information.
All shipping is done on MONDAY, WEDNESDAY, AND FRIDAY of each week.
We use USPS for mailings. When ordering your services you can select Express, Priority or Standard.
We reserve the right to refuse a student credit if it is believed and proven by the online instructor that the student did not complete his/her own work. While it is acceptable for students to discuss the course content materials in teams or groups, the quizzes and activities are designed to be completed on an INDIVIDUAL basis, sharing the student’s unique thoughts and experiences. The purpose of the course activities is to demonstrate to the instructor that the student understands the material and has applied the concepts to their own professional practice. Even if students are enrolled in the same course and work together in the same childcare facility, training experience reveals that each student will have different learning experiences than their peers. Elite Educational Enterprises, LLC will not grant credit if it is clear that the student did not complete the required work individually.
If Elite Educational Enterprises, LLC believes that a student did not complete the learning activities on their own, or a student submitted similar or identical answers as another student, we will request that the student’s activity responses be resubmitted to demonstrate individual learning. In the resubmission, the student must provide new, individualized answers. If the student resubmits satisfactory answers, credit will be awarded for the course.
ONLINE COURSES GRADING POLICY
Courses will be graded by the instructor within one business day of your submission, excluding holidays. If a student is missing quizzes and/or activities are required to resubmit an activity, the one business day window will be reapplied.
Please check the list to see which days are considered holidays.
New Year’s Day (Jan. 1)
Martin Luther King, Jr. Day
Independence Day (July 4th)
Thanksgiving and the day after Thanksgiving
All online students will be able to take their quizzes over and over again until he/she passes.
All Online Students Must Sign an "Elite Online Ethnic Conduct Statement" before signing up for a training.
You can shop at www.eliteresultsnow.com with confidence. We have partnered with AUTHORIZE.NET, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
ACCEPTABLE METHODS OF PAYMENT
CASH, MONEY ORDER, CHECK, DEBIT/CREDIT CARD
We accept Visa, MasterCard, American Express, Discover, Diners Club & JCB